Frequently asked questions

Plain answers about Kerr's Heating, based on how the business actually works. If your question is about a specific job, it is better to get in touch with the postcode and details.

• Who is Kerr's Heating?

  Kerr's Heating is a local gas engineering business owned by Ryan Kerr. It is the trading name of Kerr's Heating Ltd, company number 13363955, based in NE13, Newcastle upon Tyne.

• What areas do you cover?

  Great Park, Gosforth, North Gosforth, Ponteland, Jesmond, the West End and North Tyneside. If you are nearby, send your postcode and ask.

• What work do you do?

  Boiler installation and repair, annual boiler servicing, breakdown call-outs, radiators and power flushing, thermostats and controls, and landlord gas safety checks, for homes and landlords.

• Are you Gas Safe registered?

  Yes. The Gas Safe registration number is 631179.

• How do I get in touch?

  Call or text 07585 006849, use WhatsApp on the same number, email info@kerrsheating.co.uk, or send a message through the website form.

• How quickly will you reply?

  For breakdowns and repairs, I'll get back to you as fast as I can. For servicing, I'll reply within 24 hours.

• What are your hours?

  Monday to Friday, from 9am until the day's jobs are done.

• Which boiler makes do you work on?

  I work on all makes of gas boiler, including Baxi, Ideal, Main and more.

• Do you do landlord gas safety checks?

  Yes. You can arrange gas safety checks for a rental property. Include the postcode and what needs checking when you get in touch.

• Can you remind me when my boiler service is due?

  Yes. There is a free service reminder on this website. It is a reminder only. It is not a quote and it does not book the visit.

• What should I tell you when I get in touch?

  Your postcode, the type of job, and any boiler make, model or fault code. That helps me come back with a clear next step.

• Do you powerflush heating systems?

  Yes, when it suits the system. Get in touch to talk it through.

• Is there a shop I can visit?

  There is no walk-in shop. I am based in NE13 and come to you.

Call or text 07585 006849. Gas Safe 631179.